Terms of service

Tagnook — Terms of Service

Version: 1.0

Effective: August 12, 2026

Last updated: August 12, 2026

These Terms of Service (the "Terms") are the agreement between you and 1001064988 Ontario Inc., a corporation incorporated in the Province of Ontario, Canada, carrying on business as "Tagnook" ("Tagnook," "we," "us," "our"), with its business premises at 226 Kinloch Court, Nepean, Ontario K2J 5S9, Canada, telephone 1 (613) 262-8136, email support@tagnook.com. They govern your access to and use of the Tagnook website and online store, our personalized labels, stickers and tags, and the QR/NFC lost-and-found recovery service that some of our products connect to (together, the "Service").

Please read these Terms. By creating an account, placing an order, scanning a Tagnook tag, or otherwise using the Service, you agree to be bound by them. If you do not agree, please do not use the Service.

These Terms should be read together with:

Those documents form part of these Terms. If there is a direct conflict on a specific topic, the more specific document controls for that topic — except where these Terms say otherwise, as they do for the guarantee limits in section 7.

1. Who may use the Service

1.1 You must be an adult to hold an account or place an order. To create an account, buy from our store, or manage a tag, you must be 18 or older, or the age of majority in your province or territory if it is higher, and able to enter into a binding contract. By using the Service in these ways you represent that you meet this requirement.

1.2 Our products are about children; our customer is the adult. Tagnook labels and tags are used to identify belongings that often belong to children. The Service is not directed to children, and the account holder is always an adult — a parent, guardian, or other responsible adult. We do not knowingly allow anyone under the age of majority to open an account, place an order, or arrange a return or a reward. Any use of the Service by a minor must be under the supervision of, and with the consent of, a responsible adult who accepts these Terms on the minor's behalf.

1.3 Content about a child is supplied and controlled by the adult. If you choose to put a child's first name on a label, or to add a note or other content, you do so as the responsible adult, you confirm you are entitled to provide that information, and you stay in control of what — if anything — is ever visible to a finder. Section 10 and our Privacy Policy explain the privacy protections that apply by default.

1.4 If we learn we hold personal information collected from a child contrary to our Privacy Policy or applicable law, we will take reasonable steps to delete it. We do not knowingly collect personal information from a child; any information about a child reaches us through the responsible adult account holder.

1.5 Finders. A person who scans a Tagnook tag to report a found item (a "finder") does not need an account and does not need an app. Finder terms are in section 13. Anyone acting as a finder should do so as an adult; children should not arrange returns.

1.6 Canada only. We sell, ship and provide the Service in Canada only. All prices, refunds and credit are in Canadian dollars (CAD). Please do not rely on the Service being available outside Canada.

2. Your account

2.1 What an account gives you. An account lets you register tags, manage your items, see your orders, and receive recovery messages. You are responsible for the accuracy of the information you give us, and for keeping it current so that we can fulfil orders and route recovery messages to the right place.

2.2 Keep your sign-in secure. You are responsible for your sign-in credentials and for the email account tied to your Tagnook account, and for activity that happens under your account — except to the extent it results from our own failure to keep the Service reasonably secure. Please tell us promptly at support@tagnook.com if you think your account has been accessed without your permission, and we will help you lock it down.

2.3 One account per person. One account is all you need: you can register as many items and as many tags on it as you like, and one account can look after a whole household. Almost everyone uses it exactly this way. Because a small number of people don't, we ask you not to create additional accounts in order to claim a promotional code more than once, to collect more rewards than the limits in section 14 allow, or to make a guarantee claim we have already declined. Where we find duplicate accounts used that way, we may merge them or close the extras, and section 23 applies.

2.4 Accurate information. Please give us real contact and shipping details. Orders placed with information we can reasonably tell is false — a fabricated name, a mailbox designed to be untraceable, an address we can't serve — may be cancelled and refunded under section 23.

3. Orders, pricing and payment

3.1 How ordering works. Displaying a product is an invitation to order, not an offer. Your order is an offer to buy, which we may accept or decline. A contract is formed when we confirm acceptance of your order or ship it, whichever comes first.

3.2 Payment and where your order data lives. Payments are processed through Shopify, our store and payment system of record. When you pay, you are also subject to Shopify's terms and the terms of the payment method you use. We never see or store your full payment-card number or card security code. Shopify is our order and customer system of record, and Shopify may store order data outside Canada, including in the United States. Recovery data is handled differently and stays in Canada — see section 10.7.

3.3 Prices, taxes and currency. Prices are shown in Canadian dollars (CAD), before tax, and can change over time. Applicable GST/HST is calculated and shown before you complete your purchase. Our GST/HST registration number is 736444027 RT0001.

3.4 Stock. If an item turns out to be unavailable after you order, we will tell you and refund that part of your order in full.

3.5 Obvious errors in price or description. We check our listings, and mistakes are rare — but a decimal point in the wrong place or a description that clearly does not match the product does happen. Where a price or description contains an obvious error, we may correct it, or cancel the affected order and refund you in full, before or after we have accepted the order. We will tell you what happened and give you the chance to buy at the correct price. We will not use this clause to escape an order that was correctly priced simply because we would rather not fill it.

3.6 Orders we may decline. We may refuse or cancel an order on the grounds set out in section 23. Where we do, you are refunded in full for anything we have not supplied.

4. Shipping and delivery

4.1 Where the details live. Production times, shipping options, costs, delivery estimates and what happens to a parcel that goes astray are set out in our Shipping & Delivery Policy, which forms part of these Terms and controls on those questions.

4.2 Estimates are estimates. Delivery timeframes are estimates based on carrier service standards, not guarantees, and delivery dates are not of the essence.

4.3 Your address. You are responsible for giving us a complete and accurate shipping address. We are not responsible for delays or non-delivery caused by an incorrect address, or by a carrier, weather, or other events beyond our reasonable control. In practice we go further than this clause requires — see the lost-parcel section of our Shipping & Delivery Policy, where we reprint and reship rather than argue about a carrier scan.

4.4 Risk of loss passes to you on delivery to the carrier, to the extent permitted by applicable consumer-protection law, and subject to the more generous practice described in our Shipping & Delivery Policy.

5. Returns, refunds and reprints — where those terms live

5.1 One document owns this. Returns, refunds, cancellations, replacements and reprints are governed by our Refund, Return & Reprint Policy, which forms part of these Terms and controls on those questions. We do not restate it here, so that there is only ever one set of numbers.

5.2 The headline terms, so you know what you have. Unused, un-personalized stock items can be returned for a full refund if you tell us within 30 days of delivery. Anything that arrives damaged, misprinted or wrong is reprinted or refunded free, with all shipping on us, if you tell us within 30 days of delivery. If a label or tag fails in normal use within 12 months of delivery, we reprint it or refund it at no cost to you. Personalized items cannot be returned for a change of mind, because they carry a name and cannot be resold.

5.3 Order changes and cancellations. You can change or cancel an order free of charge until it enters production, which for personalized items can be quickly. Email support@tagnook.com with CANCEL and your order number in the subject line, and see the Refund, Return & Reprint Policy for the full rule.

5.4 We cannot un-print something already shipped. Once an item has left our facility we cannot recall, alter, or destroy the physical item. Deleting your data from our systems removes information from our systems; it does not retrieve a label already in your hands or in transit. Please check your personalization on the preview before you confirm.

5.5 Your statutory rights are untouched. Nothing in this section, or in the Refund, Return & Reprint Policy, limits any right or remedy you have under applicable consumer-protection legislation, including Québec's Consumer Protection Act.

6. Safety — please read this part

Our products are made for children's belongings, so safety is not a footnote. These rules apply to every Tagnook label, sticker and tag.

6.1 Our labels, stickers and tags are not toys. They are not designed, tested, or sold as playthings, and a child should not play with them.

6.2 Small parts — choking hazard. Tags, backing sheets, split rings, cords, straps and loose labels are small parts and are a choking hazard. Keep them away from children under 3 years of age. Keep packaging, backing sheets and offcuts out of reach and throw them away promptly.

6.3 An adult applies them, and supervises. Labels and stickers are applied by an adult. If a child helps, supervise them. Iron-on labels are applied by an adult only — they require a hot iron, which burns. Follow the instructions supplied with the product.

6.4 Never attach a tag to a child. Never attach a tag, cord, strap, lanyard or loop to a child's neck, wrist, ankle or clothing, and never to a crib or cot, playpen, car seat, stroller harness, sleepwear or bedding. Cords and straps around a child, or in a sleeping or travelling space, are a strangulation and entanglement risk. Tags belong on the outside of a backpack, a lunch kit, a water bottle or a coat loop — on the item, never on the child.

6.5 Not for skin, mouth or food. Do not apply a label to skin, hair, food, a soother, a bottle nipple, a mouthguard, or anything else that goes in the mouth.

6.6 Check them, and retire the damaged ones. Look over tags and labels from time to time. If a tag is cracked, split, chipped, sharp or coming apart, take it off and throw it away rather than leaving it on the item. Then tell us: a tag that fails in normal use within 12 months of delivery is covered by our guarantee, and we will replace it and move your registration across.

6.7 What a Tagnook tag is not. A Tagnook tag is a passive printed QR/NFC label. It has no battery, no GPS, no beacon and no live location. It does nothing at all until a person chooses to scan it, and it cannot be used to track or locate a person. It is not a child-safety device, not an emergency device, not a tracking device, and not a medical device, and the Service does not carry or display medical or allergy information. If a child is missing, call 911 — do not wait for a scan.

7. What we print, and what counts as a defect

7.1 We print exactly what you type. Names, spelling, capitalization, accents and spacing go on the label character for character. We do not "correct" a name, because unusual spellings are the whole reason people buy name labels and we cannot tell a family's spelling from a slip of the finger. You see a live preview before checkout, and your order confirmation email shows exactly what will print. Please read it.

7.2 A typo you submitted is not a defect. An error in the text you gave us is not a printing fault and is not covered by the 12-month guarantee. That is the honest half of the deal.

7.3 And we will reprint it anyway, once. Here is the other half. Once per order, within 30 days of delivery, we will reprint mistyped items with the corrected text and mail them to you; you pay a flat $5 CAD toward postage and nothing else. The reprint is the same product, quantity and size as the original, and it does not itself come with a second goodwill reprint. This is a goodwill offer on the terms stated here, not an obligation, and it does not create an entitlement to further free reprints.

7.4 The guarantee, and the limits that keep it working. Our 12-month print-and-stick guarantee is deliberately generous: we take a photo instead of a parcel, we pay the shipping, and you keep the original. Almost everybody uses it exactly as intended. Because a small number of people do not, the following limits apply to guarantee and reprint claims made under these Terms and under our Refund, Return & Reprint Policy:

  • A cap, so the guarantee stays sustainable. Up to 3 free reprints per order, and up to 6 free reprints across your account in any rolling 12 months. Beyond that we will still look at your claim and will often still say yes — we simply stop treating it as automatic.
  • Evidence. We may ask for a clear photo of the problem, and for a hardware or tag fault we may ask for the item back at our cost so we can inspect it. We will not refuse a claim for want of a photo where you genuinely cannot provide one; we will ask you to describe what happened instead.
  • Consistency with normal use. We may decline a claim where the failure described is not consistent with normal, intended use — for example a label deliberately peeled off, applied to a surface it was never designed for, or exposed to solvents. The exclusions are listed in the Refund, Return & Reprint Policy.
  • A pattern far outside normal. Where an account shows a pattern of claims far outside anything we see across our customers, we may withdraw the guarantee and the goodwill reprint from that account on written notice, and section 23 may apply. To be plain about what we mean, rather than leaving it vague: repeated "never arrived" claims across tracked deliveries; claiming a defect in order to obtain a free duplicate set; and reselling reprints supplied under the guarantee.

7.5 We will tell you why. If we decline a claim under this section, we will say which part of it applies and why. If you think we have it wrong, reply and ask for a second look — a different person will review it.

8. Payment disputes and chargebacks

8.1 Please talk to us first — it is faster. We answer email within 1 business day, and most refund, reprint and delivery problems are resolved in that first reply, at no cost to you. A chargeback through your bank typically takes weeks and often ends with the same outcome we would have given you immediately.

8.2 What happens if a chargeback is filed without contacting us. Where a chargeback or payment dispute is filed without first raising the issue with us, we treat it as a dispute we may defend, and we may submit our records to the card network or payment provider — the order record, the personalization preview you confirmed, production and dispatch records, tracking data, and our correspondence with you. That is simply us putting the facts in front of the people deciding.

8.3 While a dispute is open. We may suspend the affected account, hold any store credit or reward credit on it, and pause the recovery service on tags paid for by the disputed charge, until the dispute is resolved. If the dispute is resolved in your favour, or you withdraw it, we restore everything promptly.

8.4 No double recovery. If a chargeback succeeds on an order we have already refunded, replaced or reprinted free of charge, we may recover the duplicated amount, including by charging it against store credit on the account.

8.5 Your rights are not affected. Nothing here removes any right you have under your card network's rules or under consumer-protection law. We would just rather fix it than fight about it.

9. What the Service does not include

So that you know exactly what you are buying, here is what the Service is not. These are statements of fact about the Service as it operates today, not a list of things to expect later.

  • We notify you by email. The Service does not send SMS or text messages. Keep the email address on your account current, because that is how a recovery message reaches you.
  • The Service does not include photo upload. A finder cannot attach a photo to a found-item report, and there is no way to send an image through the Service.
  • The Service does not include finder location sharing. A finder cannot share their location through the finder page, and we do not collect location data from a finder.
  • The Service does not offer an encrypted vault for your files, images or notes, and no part of the Service is zero-knowledge or end-to-end encrypted. If you ever see the Service described that way, that description is wrong; these Terms are correct.
  • The Service does not pay cash rewards and does not move money between people. Tagnook does not operate any money-transfer, remittance, escrow or payment service, does not hold or route funds between an owner and a finder, and takes no cut of anything. Any thank-you we fund is Tagnook store credit — see section 14.
  • The Service does not track anything. There is no live location, no GPS, no beacon, and no continuous monitoring. See section 6.7.
  • The Service does not carry medical, allergy or health information, and a finder page never displays any.
  • We sell and ship in Canada only.

10. The recovery service

This section describes the lost-and-found recovery service that certain Tagnook tags connect to. It applies to owners and finders alike, and should be read with our Privacy Policy and our Recovery & Reward Program Terms.

10.1 How it works, in plain terms. A Tagnook tag carries only an opaque, non-guessable code. It does not print your name, phone number, or address. When a finder scans the tag, they reach a simple web page where they can leave a message and, if they choose, a way for you to reach them back. We relay that message to you by email. Neither of you has to reveal your identity to the other, and your personal contact details are never shown to a finder — the relay carries messages, not your identity.

10.2 The tag is passive. It has no battery, no GPS, no beacon and no live location, and it does nothing until a person chooses to scan it. It cannot be used to track or locate a person. That is a design choice, and it is the point.

10.3 Privacy by default. The finder page shows only the minimum needed to recognize an item and pass a message to the responsible adult. Surnames, contact details, notes, serial numbers, addresses and any reward amount are never shown to a finder automatically. You choose whether to make any additional field visible, and nothing is shared beyond what you opt into or what the law requires.

10.4 About a child's name. We never ask you for a child's name for recovery. The name printed on a label is not copied into the recovery record. You can optionally set a display name for an item; we ask you not to use a child's name, and if you flag an item as a child's, any display name is removed from the finder page automatically.

10.5 No guarantee of recovery. We do not guarantee that any lost item will be found, returned, or recovered. Recovery depends on someone finding the item, choosing to scan the tag, and choosing to make contact — none of which we control. Any figures, stories or examples in our materials illustrate what the Service is designed to enable and are not a promise of any particular outcome.

10.6 What the recovery service is not. It is not a GPS, real-time or continuous location service; not a theft-prevention, security, monitoring or surveillance service; not insurance, a warranty, or a guarantee against loss, theft or damage; not an official lost-and-found, custodian or property-recovery authority; and not a courier or shipping service. It is not a child-safety, emergency, tracking or medical device. If a child is missing, call 911.

10.7 Where your data lives, and how long we keep it. Recovery data is stored in Canada, in the AWS ca-central-1 region, on our CloakTag recovery platform (our processor). Order and customer data held in Shopify is different: Shopify may store it outside Canada, including in the United States (section 3.2). We practise data minimization, we honour deletion requests, and we keep information only as long as we need it. Our Privacy Policy is the authoritative statement of what we collect, why, how long we keep it, and your rights, and it controls if a retention period is described differently anywhere else.

10.8 How long the recovery service lasts. Recovery is included in the price of a recovery-enabled tag. There is no subscription and no renewal fee — you never pay us again to keep a tag working. We provide the recovery service for as long as we operate it, and in any event for a minimum of five (5) years from the date you activate a tag.

10.9 If we ever stop offering it. If we decide to discontinue the recovery service, we will:

  • give you at least 180 days' notice by email;
  • keep your tags resolving normally throughout that notice period;
  • give you a way to export your recovery records; and
  • refund the recovery-enabled portion of the price of any tag you activated in the 12 months before we gave notice.

10.10 Deleting your account deactivates your tags. Because recovery depends on the link between a tag and your account, deleting your account or a tag registration deactivates the associated physical tag, and a later scan will no longer reach you. A retired code cannot be reactivated or reassigned. Please take that into account before you delete, and take a retired tag off the item, since it no longer does anything.

11. Tags — ownership, activation and misuse

11.1 A tag belongs to the person who bought it. Only the buyer of a tag, or someone they authorize, may activate, register or claim it. When you activate a tag you confirm that you are the rightful owner of — or are authorized to register — the item and the tag, and that the contact details you set are your own or ones you are entitled to use. We use simple verification, such as confirming your order email, to bind a tag to the right person.

11.2 What is not allowed. Because a tag is a doorway to a stranger's contact channel, misusing one is serious. You must not:

  • activate, register or claim a tag you did not buy and are not authorized to control;
  • claim or take over someone else's tag or item registration;
  • bulk-activate tags for resale, or activate tags you intend to sell on (see section 17); or
  • scan tags, or use the finder page, in order to harvest owners' contact details or to build a list.

11.3 What we can do about it. Where we reasonably believe a tag has been activated or claimed in breach of section 11.2, we may refuse, suspend or reverse the activation or registration, deactivate the tag with no refund, restore the item to its rightful owner where we can identify them, and apply section 23. Where conduct appears unlawful, we may report it to police. If you believe we have deactivated a tag in error, email support@tagnook.com and a person will review it.

12. The recovery relay — safety, moderation and acceptable use

12.1 What the relay is for. The messaging relay exists for one purpose: arranging the genuine return of a found item. The overwhelming majority of relay messages are exactly that — a stranger being kind. The rules below exist for the rest.

12.2 Prohibited use of the relay. You must not use the relay to:

  • harass, threaten, intimidate, stalk or abuse anyone;
  • demand money or anything of value as a condition of returning an item, or otherwise attempt extortion;
  • run a scam, phish for credentials or payment details, or misrepresent who you are;
  • send spam, advertising, or bulk or automated messages;
  • extract or harvest another person's contact details, or contact anyone outside the channel the Service provides;
  • attempt to identify, locate, track or dox an owner, a finder, or a child; or
  • send unlawful, infringing, hateful, obscene or sexually explicit content.

12.3 The relay is recorded — both sides should know this. So that this channel is safe, relay messages are recorded, may be monitored and moderated, and are retained for a limited period; they are always visible to the item's owner; and they may be disclosed in response to a lawful request, such as a valid legal demand or a legitimate law-enforcement request. The relay is not private and not end-to-end encrypted, and you should not treat it as a confidential channel. Do not send anything through the relay that you would not want recorded, retained, read by the item's owner, or lawfully produced.

12.4 What we may do. We may remove or refuse to relay a message, block a sender, suspend the return channel on a tag, suspend or close an account, preserve records, and report conduct to police or another appropriate authority. We do this to protect users and to enforce these Terms. None of this obliges us to monitor everything, and we do not promise to.

12.5 How to report something. To report abuse, fraud, a safety concern, or content you believe infringes your rights, email support@tagnook.com with REPORT in the subject line and enough detail for us to investigate — what happened, when, and the tag or order involved. A person reads it, we act on well-founded reports, and we will tell you the outcome where we properly can.

12.6 Illegal content and CSAM — zero tolerance. You must never create, upload, transmit, request or link to child sexual abuse material (CSAM), any content that sexually exploits or endangers a child, or any other seriously unlawful content. This prohibition is absolute, applies to everything submitted through the Service including relay messages, and is not affected by any other provision of these Terms. Where we become aware of apparent CSAM or other seriously illegal content, we may preserve the relevant records and report them to the appropriate authorities — including Canada's tip line Cybertip.ca (<https://www.cybertip.ca>) and/or law enforcement — consistent with our legal obligations, and nothing in these Terms limits those obligations. If you encounter suspected CSAM or a situation of imminent harm, contact local law enforcement and report to Cybertip.ca; you may also notify us at support@tagnook.com.

13. If you are a finder

Thank you for helping. These terms apply to anyone who uses a Tagnook tag or the recovery service to report or return a found item.

13.1 We are a neutral connector, not a party. Tagnook provides a tool that helps a finder contact an item's owner. We are not a party to, and take no responsibility for, any communication, arrangement, meeting, return or payment between an owner and a finder. Those dealings are at your own risk and discretion.

13.2 We do not resolve disputes. We do not mediate, arbitrate, verify ownership, or resolve disagreements between owners and finders — about a reward, an item's condition, or who owns what. For anything unresolved, contact your local police or the relevant lost-and-found or transit authority.

13.3 Return items freely; no ransom. Finding an item does not entitle anyone to a reward. You may not withhold a found item, or condition its return, on receiving money or anything of value. Any reward is a voluntary thank-you, not a fee that is owed, and demanding payment to return someone's property may be unlawful.

13.4 Safety — especially for a child's item. We strongly recommend against arranging an in-person meeting to hand over an item. Please use a no-contact return: mail it, or drop it at a staffed lost-and-found such as a school office, transit office, library or store. Do not go to, or invite anyone to, a private address, and never involve a child in arranging a return or a reward. In-person handoff for a child's item is not supported by the Service.

13.5 Privacy. Do not publicly post, share or demand personal details about an owner, a finder or a child — names, photos, home address, school or location. Use only the contact method the Service provides.

13.6 When in doubt, contact authorities. If an item appears valuable, if you believe it may be lost or stolen, or if anything feels unsafe, contact your local police or the relevant lost-and-found or transit authority. In many places the law requires found property to be reported or turned in.

14. Rewards

14.1 Voluntary, and store credit only. No one is obliged to offer or pay a reward. Where Tagnook funds a thank-you for a confirmed return, it is issued as Tagnook store credit — closed-loop, redeemable only toward Tagnook products. Store credit and reward credit never expire, are never redeemable for cash, are not transferable by the holder, and are not refundable. Tagnook does not pay cash rewards and does not move money between people (section 9).

14.2 The limits, published so you can rely on them. Rewards exist to say thank you, not to become an income stream, so the program runs inside fixed limits. These apply to everyone:

Limit Amount
Tagnook-funded thank-you credit Maximum CAD $10 per confirmed return
Rewards per tag One reward in any 180-day period
Rewards generated by any one owner's tags Maximum 5 in any 365 days
Rewards to any one finder Maximum 3 in any 365 days
Review period before credit is issued 3 days — rewards are not issued instantly
Owner-funded reward offer Maximum CAD $500 per offer
Owner-funded reward, rolling limit Maximum CAD $2,000 funded in any 24 hours

14.3 Why there is a 3-day review period. Reward credit is issued after a short review rather than the moment a return is reported. That pause is what lets us catch the rare fabricated claim before credit goes out, and it applies to every claim equally. It is not a judgment about you.

14.4 What we may decline. A reward is conditional on a genuine, confirmed, safe return. We may decline, withhold, reverse or cancel reward credit, and suspend the reward feature for an account, where we reasonably believe there has been:

  • a fabricated or exaggerated "found" report, or a return that did not actually happen;
  • collusion between an owner and a finder, or a finder and owner who are the same person or household — you cannot reward yourself;
  • a "self-return", where an item was never genuinely lost;
  • an inflated or duplicated claim for the same item or the same tag; or
  • reward farming — spreading claims across accounts, tags or email addresses to get past the limits in section 14.2.

14.5 A person decides, and you can appeal. Every decision to decline, withhold, reverse or cancel a reward involves human review — it is never made by an automated system alone. If you believe a decision is wrong, email support@tagnook.com and a different person will look at it again.

14.6 Taxes on any reward received are the recipient's own responsibility.

14.7 The full mechanics of the recovery and reward program are in our Recovery & Reward Program Terms, which control on those questions. The limits in section 14.2 and the anti-fraud rules in section 14.4 apply in both documents.

15. Intellectual property — yours and ours

15.1 What "your content" means. Your content is anything you supply through the Service: names and text you put on a label, artwork, logos and images you upload, item names and descriptions, notes, and messages you send through the relay.

15.2 You keep ownership; you give us a working licence. You keep any rights you already have in your content. You grant Tagnook a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt (for example to fit a label layout or to strip photo metadata), display and transmit your content solely to operate, provide, secure and improve the Service — including manufacturing your product, showing the limited information you choose to a finder, and relaying recovery messages. The licence lasts only as long as needed for those purposes and ends when your content is deleted from active systems, subject to reasonable backup retention and the retention practices in our Privacy Policy.

15.3 Your promise about what you send us. You represent and warrant that you own, or are licensed to use, any artwork, logo, image, character, mascot, font or text you ask us to print or that you upload, and that our printing and use of it as permitted here will not infringe anyone's rights or break any law. This matters most on custom-artwork, school, team and club orders, where a crest or mascot may belong to someone else — please make sure you have permission before you send it.

15.4 Your indemnity for content you supply. You agree to indemnify Tagnook against third-party claims, damages, losses and reasonable expenses (including legal fees) arising from the content you supply, including any claim that it infringes a trademark, copyright, design right, personality right or other intellectual-property right. This does not apply to the extent the claim results from our own breach or wrongdoing.

15.5 What we will not print. We may refuse to print, and may remove, any content we reasonably believe is unlawful, infringing, counterfeit, hateful, harassing, obscene, sexually explicit, or that impersonates another person or brand. Where we refuse an order on this basis, we cancel it and refund you in full. We are not obliged to publish, display or retain any content.

15.6 If you believe your rights are being infringed. Email support@tagnook.com with: your contact details; identification of the work you own; identification of the material you say infringes it, and where it appears; and a statement of your good-faith belief and of your authority to complain. We review well-founded notices, remove or disable access to infringing material where appropriate, forward the notice to the customer concerned where the law requires us to, and may suspend or terminate repeat infringers. If your content was removed and you believe that was a mistake, reply to us explaining why and we will reconsider; where the notice was unfounded we restore the content.

15.7 Our intellectual property. The Service, and all software, designs, text, graphics, photographs, layouts, the "Tagnook" name and our marks and logos (excluding your content) are owned by Tagnook or our licensors and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended personal and household purposes, subject to these Terms. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from any part of the Service, except as permitted by law or with our written consent.

16. Using our site and systems fairly

16.1 Ordinary use is welcome; automated abuse is not. Browse, order, share a link, and tell your friends — all of that is what the site is for. What you must not do is:

  • scrape, crawl, spider, or systematically copy the site, our catalogue, our images or our text;
  • use bots, scripts or automated tools to place orders, claim promotions, or create accounts in bulk;
  • guess, enumerate, brute-force or otherwise probe tag identifiers, order numbers, or account identifiers;
  • run vulnerability scans, penetration tests or load tests against the Service without our written permission;
  • reverse-engineer, decompile or attempt to derive the source of any part of the Service;
  • circumvent rate limits, access controls, authentication or any other technical protection; or
  • interfere with, overload or disrupt the Service or anyone else's use of it.

16.2 Security researchers — we would rather hear from you. If you find a security flaw, please email support@tagnook.com with the details before disclosing it publicly. We will not pursue anyone who reports in good faith, tests only against their own account and their own data, does not access, alter or destroy anyone else's information, does not degrade the Service, and gives us a reasonable chance to fix the issue.

16.3 Cookies. Our store uses strictly necessary cookies — the ones that keep your cart and your session working and help keep checkout secure. We do not run advertising cookies or cross-site tracking pixels. You can view, block and delete cookies through your browser settings; blocking strictly necessary cookies may stop parts of the store working. Our Privacy Policy has the detail.

17. Resale, wholesale and commercial use

17.1 Our store is for personal and household use. Buy for your family, your kids, your gear — that is what the pricing is built around.

17.2 Resale needs a written agreement. You may not resell, distribute or offer for sale Tagnook tags, labels or products, whether individually or in bulk, without a written wholesale or reseller agreement with us. You may not resell or share recovery-service capacity, activate tags on behalf of customers of another business, or use our store as a supply channel for a competing labelling or recovery service.

17.3 Schools, daycares, camps, teams and bulk orders are very welcome — they just belong on the right terms. Email sales@tagnook.com and we will set you up properly, usually at a better price than buying retail and reselling.

17.4 What we may do. Where we reasonably believe an order or account is being used for unauthorized resale, we may decline or cancel the order, refuse to activate the tags, and apply section 23. Refunds for anything we have not supplied follow section 23.3.

18. Promotions and discount codes

18.1 The default rules. Unless we say otherwise where the code is published: a discount code is single-use per customer, not combinable with another code or offer, has no cash value, cannot be applied to an order already placed, and may have a stated expiry.

18.2 Codes are personal. A code issued to you is for you. Codes may not be sold, traded, or listed on coupon or reseller sites, and a code obtained that way, or obtained by fraud, error or by circumventing a limit, is void.

18.3 What we may do. We may withdraw, disable or refuse a code, and cancel and refund an order placed with it, where a code has been misused, published without our permission, or used in a way that is clearly outside what it was offered for — for example bulk account creation to redeem a welcome offer repeatedly. Where we cancel an order for this reason, you are refunded in full.

18.4 Genuine mistakes. If a code failed at checkout, or you missed one that you were plainly entitled to, tell us at support@tagnook.com and we will usually just apply it. This section is aimed at abuse, not at someone who mistyped a code.

19. Third-party services

The Service relies on, or may link to, independent third-party services — for example Shopify (store and payments), shipping carriers such as Canada Post, and cloud hosting and email providers. Their availability, fees and terms are set by those providers, not by us, and your use of them is subject to their own terms. We are not responsible for third-party services and are not a party to any transaction you make through them.

20. Disclaimers

20.1 The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.

20.2 No promise of perfection. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components, or that any item will be recovered (section 10.5). No system is completely secure; we use reasonable safeguards, described in our Privacy Policy, but we cannot guarantee absolute security.

20.3 Consumer-law carve-out. Some jurisdictions, including under Canadian federal and provincial consumer-protection legislation and Québec's Consumer Protection Act, do not allow the exclusion of certain warranties or conditions. Nothing in these Terms excludes, restricts or modifies any right or remedy you have that cannot lawfully be excluded. Where such rights apply, the disclaimers and limitations in these Terms apply only to the extent the law permits.

21. Limitation of liability

21.1 Indirect loss. To the fullest extent permitted by law, Tagnook and its directors, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, goodwill or opportunity, arising out of or relating to the Service — including any failure to recover a lost item, any dealing between an owner and a finder, any reward or failure to provide one, and any third-party service — even if we have been advised of the possibility.

21.2 The cap. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid Tagnook for the product or service giving rise to the claim in the 12 months before the event, or (b) CAD $50.

21.3 What the cap never covers. Nothing in this section limits liability for anything that cannot be limited under applicable law (including rights under Canadian and Québec consumer-protection legislation), for fraud, or for death or personal injury caused by our negligence. Where the law limits how far liability may be excluded, the limitations above apply only as far as the law permits.

22. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Tagnook and its directors, officers and employees from and against any claims, damages, losses and reasonable expenses (including reasonable legal fees) arising out of or related to:

  • (a) the content you supply, including the intellectual-property warranty in section 15.3;
  • (b) your breach of these Terms or of any document that forms part of them;
  • (c) your unlawful use of the Service, or your violation of any law or of a third party's rights; or
  • (d) any dealing between you and another user, including any return, meeting or payment.

This does not apply to the extent a claim arises from our own breach or wrongdoing, and it does not apply to anything that cannot lawfully be indemnified against under consumer-protection law.

23. Refusing, suspending or ending service

23.1 You can leave whenever you like. You may stop using the Service and close your account at any time. Please note the tag-deactivation consequence in section 10.10, and take retired tags off your items.

23.2 When we may act. We may refuse or cancel an order, refuse service, suspend or close an account, withhold or reverse store credit or reward credit, and deactivate tags where we reasonably believe there has been, or there is a real risk of:

  • fraud, including payment fraud, tag or activation fraud (section 11), or reward fraud (section 14.4);
  • abuse of the guarantee or the reprint offer beyond the limits in section 7.4;
  • chargeback abuse (section 8);
  • unauthorized resale or commercial use (section 17);
  • abuse of the relay, or conduct that puts another user's safety at risk (section 12);
  • misuse of our site or systems (section 16); or
  • any other material breach of these Terms, or a legal requirement that we act.

23.3 You get your money back for anything we have not supplied. If we cancel an order or end your access, we refund in full anything you have paid for that we have not supplied, to your original payment method. We do not refund products already delivered and used, and a tag deactivated for the misuse described in section 11.2 is not refunded.

23.4 Proportionate, with notice where we can give it. We will use the least disruptive step that addresses the problem — often a single message asking what happened. Where it is practical and appropriate, we give notice before acting, and we tell you the reason afterwards in any event, unless the law prevents us.

23.5 You can ask us to look again. If your account or a tag has been suspended and you believe that is wrong, email support@tagnook.com. A person reviews every appeal, and we restore access where the concern turns out to be unfounded.

23.6 Survival. Termination does not relieve you of amounts already owed for products or services provided before it. Sections that by their nature should survive — including sections 6, 8, 9, 10.5, 10.6, 11, 12, 13, 14, 15, 20, 21, 22, 23 and 24 — survive termination.

24. Governing law, disputes and general terms

24.1 Talk to us first. Before starting formal proceedings, please contact us at support@tagnook.com and give us a fair chance to resolve the matter. Most things are fixed in a single reply.

24.2 We do not require arbitration. These Terms do not force you into arbitration, and they contain no class-action waiver. If we cannot resolve something between us, you are free to go to court.

24.3 Governing law and venue. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Venue for any proceeding is the courts located in Toronto, Ontario.

Nothing in this section prevents you from bringing proceedings in the courts of the province or territory where you live. If you live in Québec, you may bring proceedings in Québec, and nothing here waives any right you have to participate in a class action or any right you have under Québec's Consumer Protection Act.

24.4 Your statutory rights are preserved. Nothing in these Terms deprives you of the protection of mandatory provisions of the consumer-protection law of the province or territory where you live, including — for Québec residents — Québec's Consumer Protection Act and Québec's private-sector privacy legislation. Where those laws give you more than these Terms promise, those laws win.

24.5 Changes to these Terms. We may update these Terms from time to time. If we make material changes we will update the "Last updated" date and, where appropriate, give additional notice. Changes take effect when posted, or on a later stated date, and the version in effect on the day you placed an order applies to that order. Your continued use of the Service after changes take effect means you accept the updated Terms; if you do not agree, please stop using the Service.

24.6 Severability. If any provision is found unenforceable, the rest stays in effect and that provision applies to the maximum extent permitted.

24.7 No waiver. If we do not enforce a provision straight away, that is not a waiver of our right to enforce it later.

24.8 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of assets, on notice to you.

24.9 Entire agreement. These Terms, together with the documents listed at the top, are the entire agreement between you and Tagnook regarding the Service, and supersede prior agreements on that subject.

24.10 Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control — for example natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labour disputes, failures or outages of upstream providers such as hosting, payment, carrier or email providers, and network, power, telecommunications or governmental actions. This does not affect your non-excludable consumer rights or any amount already owed to you.

24.11 Language. You may write to us in English or in French at support@tagnook.com, and we will reply in the language you use. Where we publish a French version of these Terms, the French version governs for Québec residents to the extent Québec law requires; otherwise, if there is a discrepancy between versions, the English version prevails.

25. Contact

1001064988 Ontario Inc., carrying on business as Tagnook

  • support@tagnook.com — orders, returns, shipping, product questions, recovery, accessibility and privacy
  • sales@tagnook.com — schools, daycares, camps, teams, wholesale and bulk

We answer email within 1 business day, Monday to Friday, excluding Ontario statutory holidays.

For privacy questions and requests, contact the Privacy Officer, Tagnook — support@tagnook.com, and see our Privacy Policy.

Registered business address: 226 Kinloch Court, Nepean, Ontario K2J 5S9, Canada Telephone: 1 (613) 262-8136